Frequently Asked Questions

  • ·      How can I get assistance in placing the order?

       You call our customer care executive on +91124-43767343 or email us at [email protected] . We will be happy to assist you.


    ·      Do the price of furniture include the taxes?

    All our product prices are inclusive of GST only.

     

    ·      How do I pay online?

        You can pay online on our website using Credit card, debit card or net banking.

     

    ·      How do I contact you if I have a query?

    You can call our Customer Care team, they will be happy to assist you. You can call us at +91124-43767343 from 9:00 am to 6:00 pm or send us an email on [email protected].

     

    ·      Can I assemble the product myself?

    Yes, you can assemble the products. Our product assembly instructions are available online or on request.

     

    ·      Do you have cash on delivery (COD) or EMI option?

    We only have pre-paid payment options available. We do not have cash on delivery (COD) or EMI options for payment.

     

    ·      How to check my order status?

    You can log in to your account on Encore Prime Furniture website and check your order status. You will receive an email from our team when your order.

     

    ·      Do you customize furniture?

    We do customize furniture, for inquiries you can contact our team by calling us at +91124-43767343 or email us on [email protected] . Our team will contact you.


    ·      Do you offer warranty on your products?

    Yes, Encore offers one-year warranty for our products from the date of invoice. The warranty covers all the manufacturing defects. Normal wear and tear of the products due to usage is not covered under warranty.


    ·      How can I provide feedback for your service?